Опубликовано 12 дней назад
TechOps / L3 Support Engineer в Губанова и Партнеры Тбилиси
в офис
middle
не указанаWe are looking for a TechOps / L3 Support Engineer to join our team. This is not your average helpdesk role—we are looking for someone with a solid computer science foundation, a passion for scripting, and deep knowledge of observability (Grafana/Datadog). English C1 is a must!
Responsibilities:
• Own and resolve complex customer technical issues end-to-end via helpdesk and Slack, ensuring strict adherence to SLAs.
• Conduct independent root-cause analysis using observability tools (Datadog, Grafana) by deeply analyzing logs, metrics, and traces.
• Design and maintain monitoring dashboards (e.g., Grafana) to track system health, flag anomalies, and support proactive incident management.
• Develop Python scripts to automate bulk operations, such as mass API retries, batch status checks, and data migrations.
• Leverage AI-assisted workflows (Claude, Cursor, ChatGPT) and Model Context Protocol (MCP) to accelerate troubleshooting through smart prompt engineering and system integrations.
• Gather and structure comprehensive technical context (logs, alerts, recent code changes) to provide engineering teams with highly actionable bug reports.
• Proactively monitor service health to identify and resolve potential incidents before they impact customers.
• Collaborate cross-functionally with Development, DevOps, and Product teams via Slack and Jira to resolve escalations and share knowledge.
• Expand and update the internal Knowledge Base to optimize AI-driven support resolution and overall team efficiency.
What we need from you:
• AI & Automation: Daily integration of LLMs (Claude, ChatGPT, Cursor) for troubleshooting; strong prompt engineering skills; familiarity with AI integrations/MCP is a plus.
• Observability: Hands-on experience with Grafana and/or Datadog (building dashboards, managing data sources, and analyzing logs, metrics, and distributed traces).
• Scripting & APIs: Ability to write Python scripts for task automation (API retries, data extraction); comfortable reading code (Python, Go, JS) and working with REST/RPC APIs.
• CS Fundamentals: Solid grasp of hardware behavior (CPU, RAM), network protocols (HTTP, gRPC, WebSockets, DNS), and microservices challenges (rate limits, retries).
• Support & Experience: 2+ years in Tech Support/TechOps (FinTech, Crypto, or Forex background); C1 English; strong incident escalation and CRM skills.
• AI & Automation: Daily integration of LLMs (Claude, ChatGPT, Cursor) for troubleshooting; strong prompt engineering skills; familiarity with AI integrations/MCP is a plus.
• Observability: Hands-on experience with Grafana and/or Datadog (building dashboards, managing data sources, and analyzing logs, metrics, and distributed traces).
• Scripting & APIs: Ability to write Python scripts for task automation (API retries, data extraction); comfortable reading code (Python, Go, JS) and working with REST/RPC APIs.
• CS Fundamentals: Solid grasp of hardware behavior (CPU, RAM), network protocols (HTTP, gRPC, WebSockets, DNS), and microservices challenges (rate limits, retries).
• Support & Experience: 2+ years in Tech Support/TechOps (FinTech, Crypto, or Forex background); C1 English; strong incident escalation and CRM skills.
Эту вакансию мы нашли в HH.ru
ГИ
Губанова и Партнеры
Тбилиси
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